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112 – Customer service with Microsoft Teams – A Success Story!

James Cadman

Level: 100

Session Abstract

With Microsoft Teams, the modern workplace is undergoing a radical change. However, routing and customer service are often overseen – until they become major roadblocks in the overall transformation. We will take you on the journey to a cloud-based contact center the global entertainment enterprise, Synamedia, embarked. Furthermore, you will get to experience the most efficient ways for your customers to receive the best service, wherever they are!

The Microsoft Teams Conference Made By The Community, for the Community

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VIRTUAL EVENT: 10th Feb 2021

Collaborating in the Universal Workplace

How to collaborate effectively with your team in your universal workplace with Microsoft Teams!

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