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112 – Customer service with Microsoft Teams – A Success Story!

James Cadman

Level: 100

Session Abstract

With Microsoft Teams, the modern workplace is undergoing a radical change. However, routing and customer service are often overseen – until they become major roadblocks in the overall transformation. We will take you on the journey to a cloud-based contact center the global entertainment enterprise, Synamedia, embarked. Furthermore, you will get to experience the most efficient ways for your customers to receive the best service, wherever they are!

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