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157 – Designing Microsoft Teams Call Flows in a complex Global Organisation

Josh Blalock

Level: 300

Session Abstract

Planning out call flows in a global company where the telephony solution includes Direct Routing, Calling Plans, 3rd-Party PBXs, restrictive government regulations, and other complexities can be daunting to say the least. This session offers attendees a look at what the high-level architecture of such an environment would look like, how call flows work in this architecture for key scenarios, and important considerations to keep in mind during planning for such an environment.

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