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185 – Streamline customer interaction with Anywhere365 and Teams. Including integration of ITSM, CRM, Voice/chat bots

Erik van Arkel

Level: 100
Co-Speakers: Jon Quayle

Session Abstract

Do you optimally take advantage of new digital opportunities? Are you helping agents to do their work efficiently, with pleasure and maximum value for the customer? Regardless if they work from the office or from home? You need to utilize the coherence of digital applications in daily work if you want to see big business advantages from your digitization. Let technology and human agents help the customer together. This will increase efficiency and employee satisfaction and on the other hand it will contribute greatly to organizational objectives.

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