In this session, Luise Freese will guide you through two topics to solve both IT and Business pains.
- Learn how to implement a Chat Bot to interact more efficiently with your users in order to meet their needs with ease – Luise will use a Teams provision process as an example.
- Discover how solutions like this could narrow the traditional gap between Business and IT
Luise will guide you through the solution she built with Power Virtual Agent (the New Kid on the Block of the Power Platform), Power Automate and Microsoft Graph and will give an outlook about what your solutions could look like providing a lot of lessons learned so you don’t need to start from Zero
She will talk you as well through crucial business impact on solutions like this including effectiveness and efficiency of a more productive (end-to-end) internal client support, fast adoption and easy governance, higher ROI and the human touch and feel of an interactive interface and better end-user experience.
Understand why and how a Chat Bot in the Modern Worksplace isn’t just a fancy toy to play around with but can really drive business value and customer success
Highlights of this session: Learn from scratch how to handle Power Virtual Agent, see what’s possible with Power Automate & Microsoft Graph and grasp why and enabling Citizen Development nurtures growth mindset in your company.