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220 – Using Microsoft Teams for Customer Interaction – A Multichannel Approach

Peter Hobor

Level: 100

Session Abstract

Learn how to transform Teams into a multichannel contact centre for effortless customer interaction.

We will demonstrate how Geomant’s Buzzeasy Contact Centre extends Teams to encompass voice, as well as digital channels such as SMS and social media. Combined with native Bots and AI for self-service, we will show how Buzzeasy is helping organisations get maximum value from their Microsoft 365 investment. Join us to learn more.

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