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299 – Omni-channel Contact Centre for Microsoft Voice

Paul Fullman

Level: 100

Session Abstract

Full Omni-Channel Contact Centre natively integrated into Microsoft Teams deployed in Azure. Key enterprise business solutions with support for Automation through Intelligent IVR, AI and BOT framework. Governance Management with GDPR module ensuring Companies Comply with EU rules, Migration strategy with ability to integrate with Legacy PBX during the migration process for business continuity.

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