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350 – How to Build a Future-Proof MS Teams Contact Centre

John Cray

Level: 200

Session Abstract

Enghouse has always sought to align its contact centre offerings with Microsoft platforms to offer customers the best tools for delivering excellence to their users. Now with our contact centre collaboration with Microsoft Teams, this session will take you beyond the traditional contact centre enabling you to optimise your technology to fit your workflows.
In the first half of our presentation, we will talk about how you can migrate your contact centre to Teams, whatever stage you are within your MS strategy. We will also highlight how our new integration layer will allow you to connect our solutions with MSFT Teams end points: leveraging the new Microsoft BOTs, APIs, Cognitive services, Local Media, Remote Media, Calling API’s etc.
But what does a MS Teams-powered contact centre look like in the future? Join our session where we will share the future direction of our roadmap and how a native MS Teams integration can extend your contact centre capabilities.
We have already successfully deployed our contact centre solutions with Microsoft Teams. One customer, Mayo County Council says: “The combination of Enghouse and Microsoft Teams is a game changer for Mayo County Council. It has taken our customer service to a whole new level”.
As technology experts in the contact centre industry, regardless of what PBX you use, our solutions enable you to have it your way.

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