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363 – Using Microsoft Teams for Customer Interaction – A Multichannel Approach

Peter Hobor

Level: 200

Session Abstract

Learn how to transform Teams into a multichannel contact centre for effortless customer interaction.

We will demonstrate how Geomant’s Buzzeasy Contact Centre extends Teams to encompass voice, as well as digital channels such as SMS and social media. Combined with native Bots and AI for self-service, we will show how Buzzeasy is helping organisations get maximum value from their Microsoft 365 investment. Join us to learn more.

The Microsoft Teams Conference Made By The Community, for the Community

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VIRTUAL EVENT: 10th Feb 2021

Collaborating in the Universal Workplace

How to collaborate effectively with your team in your universal workplace with Microsoft Teams!

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