Collaboration

369 – How to Avoid the Microsoft Teams “Islands Mode” trap

Microsoft has introduced Upgrade Modes to upgrade from Skype for Business to Microsoft Teams. While these upgrade modes exist, they are generally not well understood. More often than not, organizations use the default upgrade mode “Islands Mode”. While “islands mode” helps for fast adoption during the pilot phase, this mode is not ideal if you are using Skype for Business extensively. This session will cover the caveats you’ll run into when using “Islands Mode” and explain how to properly plan your upgrade to Microsoft Teams using alternative Upgrade Modes.

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Automation

368 – Turn Your Business Productivity up to 11 by Extending Microsoft Teams

Microsoft Teams is not just a collaboration solution – it’s a platform for building productivity-boosting solutions for your business. We can use Microsoft Teams extensions to build our own UI using a number of extension points; Bots, Tabs, Messaging Extensions, Webhooks and Connectors. We’ll look at the possibilities at a high level, and how to get started using Teams extensions, and look at some of the many ways of building more sophisticated solutions that can be brought right into the application people are using every day: Teams!

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Collaboration

367 – Ensure Your Teams Deployment is Compliant

Is your organization in a highly regulated industry? Then you need to take extra steps to ensure you are using Microsoft Teams in a compliant manner. In this session, we will review the compliance solutions available for Microsoft Teams for managing chats, meetings, documents, and more.

If your organization is in healthcare, education, finance, energy, government, or similar then you must attend this session!

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Collaboration

362 – Cloud Video Interop: Integrating Microsoft Teams meetings with third-party video conferencing systems – the technical track

This session looks at the technical aspects of integrating Microsoft Teams with third-party video conferencing solutions from Cisco, Poly, and others using Cloud Video Interop.

We will discuss the technical details of an integration project, and what capabilities and functionality you can expect when set up. Topics include planning and execution, prerequisites and requirements, various implementation models including public or private cloud, and privacy and security considerations.

The session also discusses customer success criteria, testing and verification metrics, and other topics related to successfully implementing Cloud Video Interop, and ultimately that of making Teams the default and preferred meeting platform in the enterprise.

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Adoption

363 – Using Microsoft Teams for Customer Interaction – A Multichannel Approach

Learn how to transform Teams into a multichannel contact centre for effortless customer interaction.

We will demonstrate how Geomant’s Buzzeasy Contact Centre extends Teams to encompass voice, as well as digital channels such as SMS and social media. Combined with native Bots and AI for self-service, we will show how Buzzeasy is helping organisations get maximum value from their Microsoft 365 investment. Join us to learn more.

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Voice

364 – Integrated Solutions for Microsoft Teams Phone System

To deploy Teams Phone System, it’s critical to replace and enhance the functionality of the existing PBX. Our Azure-based Direct Routing, Auto Attendant, enhanced Workgroup Routing & Queuing, and Contact Center solutions natively integrate with Teams to completely replace an organization’s proprietary PBX. For customers, and on behalf of partners, we deliver Teams Phone System as the enterprise-wide communications solution.

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Collaboration

359 – The rise of WebRTC in corporate communication

Hive WebRTC eCDN is the next step in the evolution of video distribution solutions. It ensures the high-quality of any live video stream, and it works in any WebRTC-compliant browser. Kristoffer Gustafsson will share the latest on WebRTC and the technology around and why it’s so compelling – especially for Microsoft Teams Live Event customers.

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