Collaboration

367 – Ensure Your Teams Deployment is Compliant

Is your organization in a highly regulated industry? Then you need to take extra steps to ensure you are using Microsoft Teams in a compliant manner. In this session, we will review the compliance solutions available for Microsoft Teams for managing chats, meetings, documents, and more.

If your organization is in healthcare, education, finance, energy, government, or similar then you must attend this session!

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Adoption

363 – Using Microsoft Teams for Customer Interaction – A Multichannel Approach

Learn how to transform Teams into a multichannel contact centre for effortless customer interaction.

We will demonstrate how Geomant’s Buzzeasy Contact Centre extends Teams to encompass voice, as well as digital channels such as SMS and social media. Combined with native Bots and AI for self-service, we will show how Buzzeasy is helping organisations get maximum value from their Microsoft 365 investment. Join us to learn more.

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Voice

364 – Integrated Solutions for Microsoft Teams Phone System

To deploy Teams Phone System, it’s critical to replace and enhance the functionality of the existing PBX. Our Azure-based Direct Routing, Auto Attendant, enhanced Workgroup Routing & Queuing, and Contact Center solutions natively integrate with Teams to completely replace an organization’s proprietary PBX. For customers, and on behalf of partners, we deliver Teams Phone System as the enterprise-wide communications solution.

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Collaboration

359 – The rise of WebRTC in corporate communication

Hive WebRTC eCDN is the next step in the evolution of video distribution solutions. It ensures the high-quality of any live video stream, and it works in any WebRTC-compliant browser. Kristoffer Gustafsson will share the latest on WebRTC and the technology around and why it’s so compelling – especially for Microsoft Teams Live Event customers.

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Voice

360 – A Teams-integrated Intercom – What is possible?

In this session we will go over possible ways to connect an Intercom to your Teams environment. With this, your people can answer a visitor door-call anywhere, straight from their Teams client.
And is there a way to open the door for your visitor from Teams? Come to the session to hear the answer!

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Voice

355 – What is the reality of migrating all your users to cloud telephony?

In this session, we will explore the realities of migrating 100% of your users to using cloud-based telephony with Microsoft Teams. We will look at some of the challenges including geography, service availability, application and user requirements, and provide useful guidance on some of the potential methods of overcoming these hurdles.
We will focus our attention primarily on Microsoft Teams as a cloud platform due to its increasing popularity as probably the ‘go-to’ platform for unified cloud-based collaboration and communication

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