Voice

329 – Bad Audio Is Bad For Business

What? Pardon? Excuse me? Can you repeat yourself?
Bad audio is not just annoying, it’s costing you money.
Our recent survey of customers around the world identified the pain-points that are shared globally and also the way forward in ensuring a great audio experience for your teams and your customers.

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Collaboration

330 – Succeeding with Microsoft Teams in mixed technology communications environments

Microsoft Teams is the fastest growing business application Microsoft has ever released. It provides a unique single interface to all things collaboration and communication both inside companies and with external users.

Many organisations have invested extensively in other video meeting solutions from vendors such as Cisco, Polycom, and many others.

This session discusses the complexity of mixed technology environments, and looks at the possible solutions, both from a technical, a commercial, and a strategic point of view.

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Collaboration

325 – Customer Video Experience Journey

Why it’s become so much more important to put the Customer Experience at the heart of everything we do at Hive Streaming.
A presentation and story presented by Stefan Gustafsson and Niclas Staberg on the importance of educating on the elements of data and becoming a more data-driven organisation.

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Voice

322 – Voice takes Teams to new heights

In an age where phone calls are becoming less and less important, we’ll take a look at using Microsoft Teams as an enterprise voice solution and what the options available are. We all know Teams is great and many organisations are adopting Teams for their communication and collaboration needs but we believe that Voice takes Teams to new heights.

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Adoption

319 –  Best practice to adopt Teams at SMB Customers

The adoption of Microsoft Teams is a special challenge. Especially in smaller companies with 50-150 employees, different rules apply than in the enterprise sector. Fears and resistance make the rounds faster in the company canteen and so team adoption can quickly become a problem. In my session, I describe our approach and what needs to be paid particular attention to the SMB customers. Many best practice examples complete the presentation

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Voice

320 – The key steps of implementing Microsoft Teams Direct Routing successfully

This educational session will focus in on the technical steps to be take to ensure a smooth transition to Microsoft Teams telephony using Direct Routing. We will summarise what they should consider before, during, and after deployment, and highlight how to integrate services from a voice provider and help remove some of the complexity around the migration project.

Discussion points:
– What pre-deployment checks to run
– How to test your deployment
– What to consider before connecting it to the outside world, including hardware supply and configuration, dial plans and routing optimisation
– What to consider when connecting to a voice provider
– What to consider in order to maintain your environment
– How to encourage adoption and train users

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