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WELCOME TO ENGHOUSE INTERACTIVE

Your IDEAL Contact Centre
MIGRATION VENDOR

Enghouse has always sought to align its offerings with Microsoft platforms to offer customers the best tools for delivering excellence to their users.

Now with our contact centre collaboration with Microsoft Teams, we will take you beyond the traditional contact centre enabling you to optimise your technology to fit your workflows.
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WHAT WE DO

We will deliver your Microsoft journey

Whether you’re a Skype or Teams user, you benefit from a connected solution that’s available anywhere. But when it comes to customer communications, having to manage dual infrastructure – a PBX for your call centre and Skype for Business for the rest of your telephony, is not ideal. An integrated solution from Enghouse will provide you with a single telephony platform, optimising your investments.

CONTACT CENTRE DEPLOYMENT... YOUR WAY

We offer the value of choice when it comes to contact centre deployment: giving you the flexibility to select from our Premise, Cloud, or Hybrid based solutions.

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OUR SESSIONS

Whatever stage you are within your Microsoft journey, ensure you’re in safe hands from start to finish, however complex your vision. Join our sessions to learn about working with Microsoft Teams to improve your business:

6TH
JULY

11:00

Take Your Agents Out of the Shed

Through the functionality offered by a full range of solutions through the Microsoft Teams APIs, the agent in the average contact centre will have more access to the middle and back office environments during their customer conversations. 

MS Teams shows how effective an application can be at getting things done. “In the past, we saw agents as people just sitting in a shed, answering emails and calls, but that’s changing.” Now, the modern worker is more mobile than ever, and Microsoft Teams allows the agent to have that freedom. 

7TH
JULY

08:00

Enhance Quality and Control of Microsoft Teams Communication

 In this session we will take you thorough how our call accounting and reporting software can analyse Microsoft Teams activities, an approach that delivers benefits to all parts of the organisation. Proteus can be used to help define and drive a new business communications strategies, both in the planning, execution and on-going management. It is a great tool for identifying trends which may have a significant cost impact on the business.

8TH
JULY

19:00

How to build a future-proof MS Teams contact centre

Enghouse has always sought to align its contact centre offerings with Microsoft platforms to offer customers the best tools for delivering excellence to their users. 

In the first part of the session, we will talk about how you can migrate your contact centre to Teams, whatever stage you are within your MS strategy. We will also highlight how our new integration layer will allow you to connect our solutions with MSFT Teams end points: leveraging the new Microsoft BOTs, APIs, Cognitive services, Local Media, Remote Media, Calling API’s etc.

But what does an MS Teams-powered contact centre look like in the future? Join us as we share the future direction of our roadmap and how a native MS Teams integration can extend your contact centre capabilities.

         

         

 

MEET THE DREAM TEAM

ALEX BLACK

Chief Technical Officer

John cray

VP Product Management

jEReMY pAYNE

Group VP of Marketing & Alliances

Trevor Davis

Head of Products

Dave Smith

Channel Director

Debbie THOMAS

Director of Presales

Jas Jhita

Channel Director

PETER FEDARB

Senior Technical Consultant

NiGEL OLDING

Technical Consultant

RESOURCES

Infographic: The Journey – Make the move to a collaborative contact centre
If you’re looking to move your contact centre to teams, check out this infographic to see how and why businesses have chosen MS Teams to fuel their business communication.
Solution Brief: Communications Center for Microsoft Teams
Learn more about how our application for Teams intelligently manages all contact interaction types in a single, fully integrated solution for contact centres.

Microsoft Trusted Partner

MSTeamsGoldPartnerMark
Enghouse Interactive is a Microsoft Gold Certified Partner, putting us in the top 1% of elite technology providers. We’ve worked with Microsoft for more than 12 years at the forefront of communications technology and more than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. This means you can relax knowing you’re in safe hands, however complex your vision.

The Online Microsoft Teams Conference Made By The Community, for the Community

If you are looking for our in-person Microsoft Teams Conference, please check out www.commsverse.com

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