WELCOME TO ENGHOUSE INTERACTIVE
Your IDEAL Contact Centre
Now with our contact centre collaboration with Microsoft Teams, we will take you beyond the traditional contact centre enabling you to optimise your technology to fit your workflows.
WHAT WE DO
Whether you’re a Skype or Teams user, you benefit from a connected solution that’s available anywhere. But when it comes to customer communications, having to manage dual infrastructure – a PBX for your call centre and Skype for Business for the rest of your telephony, is not ideal. An integrated solution from Enghouse will provide you with a single telephony platform, optimising your investments.
CONTACT CENTRE DEPLOYMENT... YOUR WAY
We offer the value of choice when it comes to contact centre deployment: giving you the flexibility to select from our Premise, Cloud, or Hybrid based solutions.
Whatever stage you are within your Microsoft journey, ensure you’re in safe hands from start to finish, however complex your vision. Join our sessions to learn about working with Microsoft Teams to improve your business:
Take Your Agents Out of the Shed
Through the functionality offered by a full range of solutions through the Microsoft Teams APIs, the agent in the average contact centre will have more access to the middle and back office environments during their customer conversations.
MS Teams shows how effective an application can be at getting things done. “In the past, we saw agents as people just sitting in a shed, answering emails and calls, but that’s changing.” Now, the modern worker is more mobile than ever, and Microsoft Teams allows the agent to have that freedom.
Enhance Quality and Control of Microsoft Teams Communication
In this session we will take you thorough how our call accounting and reporting software can analyse Microsoft Teams activities, an approach that delivers benefits to all parts of the organisation. Proteus can be used to help define and drive a new business communications strategies, both in the planning, execution and on-going management. It is a great tool for identifying trends which may have a significant cost impact on the business.
How to build a future-proof MS Teams contact centre
Enghouse has always sought to align its contact centre offerings with Microsoft platforms to offer customers the best tools for delivering excellence to their users.
In the first part of the session, we will talk about how you can migrate your contact centre to Teams, whatever stage you are within your MS strategy. We will also highlight how our new integration layer will allow you to connect our solutions with MSFT Teams end points: leveraging the new Microsoft BOTs, APIs, Cognitive services, Local Media, Remote Media, Calling API’s etc.
But what does an MS Teams-powered contact centre look like in the future? Join us as we share the future direction of our roadmap and how a native MS Teams integration can extend your contact centre capabilities.