WELCOME TO LUWARE
For help desks, service hotlines and attendants: Luware solutions based on Microsoft Teams provide the necessary extras. Each caller is transferred to an available employee, dependent on Teams presence state, and can be served easily and location independent.
Luware, using Teams to make customer interactions easy and convenient – for every employee.
WHAT WE DO
If you’d like to learn more about our Microsoft Teams products and services, why not join us at one of our live sessions below?
Customer service with Microsoft Teams – A success story!
With Microsoft Teams, the modern workplace is undergoing a radical change. However routing and customer service is often overseen – until they become major roadblocks in the overall transformation. The success story of the global entertainment enterprise, Synamedia shows the challenges and experiences of migrating their customer service to Microsoft Teams and how they now benefit from a cloud-based contact centre.
Cloud services for Teams
With Luware Stratus, customer service is seamlessly and fully integrated into Microsoft teams, with no additional soft phones. Customer service is seamlessly integrated into the company’s communication strategy. The presence status of MS Teams is also the presence status in the Contact Center and only one UC client is used throughout the company for all daily tasks. With Luware Switchboard, experts outside the contact center are found quickly and with the correct team status and can be contacted directly via MS Teams (Call/Chat).
We believe that in the long term, natively integrated customer service solutions will prevail and the customer dialogue will extend further away from the traditional contact center to the entire company.
Luware products, inspired through Swiss quality, are extensive in the possibilities as well as simple and intuitive to use.
CHAT TO OUR TEAM
Stratus Contact Center info
Download our product booklet as PDF to have all the information about Stratus Contact Center in one place.
Stratus Advanced Routing info
Download our product booklet as PDF to have all the information about Stratus Advanced Routing in one place.
Stratus Attendant Console info
Download our product booklet as PDF to have all the information about Stratus Attendant Console in one place.