Attendant Console For Microsoft Teams
All your enterprise communications fully integrated into the Teams console, with a single sign-on.
Discover our flexible yet agile attendant console, available as a stand-alone product, or as a part of Mida full contact center for Microsoft Teams (the console will soon be available also as App in Teams AppSource).
Start now managing calls directly from the Teams client and, through Mida Cloud Contact Center, to integrate it with your company directory or Azure Active Directory.
From the supervisors’ point of view, the solution offers a dashboard with complete insights on calls and operators’ activity: active calls, waiting calls, maximum waiting time, average waiting time, number of agents logged on the total, free logged agents, and more.
It allows remote operators to do their job regularly, as if they were in the office.
With no loss of control and efficiency.
C³ CLOUD CONTACT CENTER
- Fast time-to-market using Azure Marketplace apps
- Flexible pricing: pay-as-you-grow
- CRM interoperability: Dynamics, Salesforce and others
- Support both cloud and hybrid contact centers. Seamless migration from on-Prem solutions (Skype for Business)
- Actionable analytics that helps you improve your business
If you’d like to find out more about our Microsoft Teams solutions, jump in one of our live sessions below!