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Attendant Console For Microsoft Teams

All your enterprise communications fully integrated into the Teams console, with a single sign-on. 

Discover our flexible yet agile attendant console, available as a stand-alone product, or as a part of Mida full contact center for Microsoft Teams (the console will soon be available also as App in Teams AppSource).

Start now managing calls directly from the Teams client and, through Mida Cloud Contact Center, to integrate it with your company directory or Azure Active Directory.

From the supervisors’ point of view, the solution offers a dashboard with complete insights on calls and operators’ activity: active calls, waiting calls, maximum waiting time, average waiting time, number of agents logged on the total, free logged agents, and more.

It allows remote operators to do their job regularly, as if they were in the office

With no loss of control and efficiency.

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WHAT WE DO TO EASE YOUR UC IN TEAMS ENVIRONMENT

ATTENDANT CONSOLE

  • 100% web-based, seatless attendant console
  • Smart tools: call parking, transferring & agent status
  • Storage optimization through compressed formats
  • Smooth interoperability of different terminal flavors (Teams, Skype for Business, Mida)
  • Fully integrated with corporate directory and Microsoft Active Directory
  • Insightful service level reporting
  • C³ CLOUD CONTACT CENTER

    • Fast time-to-market using Azure Marketplace apps
    • Flexible pricing: pay-as-you-grow
    • CRM interoperability: Dynamics, Salesforce and others
    • Support both cloud and hybrid contact centers. Seamless migration from on-Prem solutions (Skype for Business)
    • Actionable analytics that helps you improve your business

    RECORDER

  • Smooth scalability from tiny to huge installations
  • Storage optimization through compressed formats
  • Storage optimization through compressed formats
  • Find a recorded message in seconds with web-based search & play console and admin interface
  • World class compliance and security (GDPR, PCI, MIFID2, Blockchain integration, APIs)
  • OUR SESSIONS

    If you'd like to find out more about our Microsoft Teams solutions, jump in one of our live sessions below!

    JOINT SESSIONS

    CHAT WITH OUR TEAM

    ATTILIO LICIARDELLO

    General Manager & Founder

    Chat is only available to registered attendees. Please register here

    GIOVANNI NIEDDU

    Business Developer Manager

    Chat is only available to registered attendees. Please register here

    SERENA RIGATO

    Marketing Manager

    Chat is only available to registered attendees. Please register here

    MAURO FRANCHIN

    CTO & Founder

    Chat is only available to registered attendees. Please register here

    Contact center, Attendant console and Recorder for Teams

    Get an overview of our products designed for Microsoft Teams - Mida C3 Cloud Contact Center, Mida Attendant and Mida Recorder - and discover the advantages for your business.