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Geomant releases Contact Centre for Microsoft Teams

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Geomant’s Buzzeasy Contact Centre for Microsoft Teams is now available, helping businesses extend the power of collaboration into the contact centre.

Geomant are a long-standing Microsoft Gold technology partner with 20 years of experience successfully deploying solutions for Microsoft Unified Communications platforms, including Skype for Business.

With this latest release, Geomant are bringing their expertise to support organisations looking for maximum return on investment from their Microsoft 365 teamwork solution.

With the increasing adoption of Teams as a collaboration platform (44 million daily active users, and growing), extending its reach into the contact centre will offer huge benefits. Geomant are now offering a cloud solution powered by Azure, delivering a fully integrated experience and perfectly complementing Microsoft’s go-to-market strategy.

Seamless call centre integration

Buzzeasy allows organisations to introduce a Microsoft Teams contact centre in line with the rest of the business, so everyone in the business is seamlessly connected on a single platform. With contact centre staff working on the same platform as the wider business, organisations can benefit from a truly collaborative environment with front line agents having access to back office support.

Buzzeasy complements Teams to provide a multichannel contact centre, enabling voice and digital customer interaction. Using the established Teams infrastructure, Geomant have added a whole range of inbound and outbound interaction channels to extend the power of collaboration. Users are offered a choice of three user interface options: the Geomant product can deliver the agent experience in Teams as a browser-based application or integrated within the CRM. As a result, every individual in the business can have their interface integrated in the way that suits them best. As businesses struggle to come to terms with the new business realities created by the COVID-19 crisis, the cost-effectiveness of Buzzeasy is likely to be appealing. The flexible new system will appeal to any company looking for as few as five or as many as hundreds of licences. It will be particularly beneficial for organisations with multiple sites and with people now working from home who need to be connected to UC architecture. More flexibility comes from the multiple modules, which make it easy for any business to scale up or down the features in the future to match the needs of the operation.

Enhanced communication with customers

Taking advantage of the latest Cloud and Bot technology, Buzzeasy revolutionises the way that organisations communicate with their customers. By automating customer engagement in the fastest and most cost-efficient way possible, the product enables customers to ‘channel-hop’, moving from one channel to another without their journey being interrupted. From the agent’s point of view, they easily can manage all the channels in one place.

Buzzeasy also gives organisations the power to deliver chat across multiple channels such as email, web chat, Facebook, Twitter, Skype, SMS and WhatsApp. This is vital as customers now have higher expectations of the companies they do business with than ever before.

Customers can engage using their preferred channel, any time or day of the week. The product will even be working when the contact centre is closed. With AI self-service and chatbots, organisations can answer questions 24 hours a day, seven days a week, without making their customers wait in a queue or until the business opens the next day.

Most competitor solutions cannot match these features as they do not offer a true cloud solution that can be deployed as quickly as Buzzeasy, or with digital channels and bots.

Added value

Geomant are a systems integrator and a software vendor with over two decades experience in integrating contact centre software with CRMs and line of business applications. As a result, they offer an impressive professional services skillset to help with implementation.

With the launch of Buzzeasy, Geomant are currently recruiting Microsoft Resellers. They offer an attractive partner program and can be the ‘value add’ for those resellers who do Teams implementations.

Find Geomant in our Commsverse Expo Hall

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