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Bringing Telephony to Teams – Succesfully navigate your options

Track: Business Voice
Level: 200 - Learner

Perhaps you have been using Teams for a little while now and things seem to have been going okay. You dipped your toes in with online meetings and perhaps a spot or two of collaboration, but wouldn’t it be nice to also get on board with making regular phone calls inside Teams? You could get rid of that old PBX that is starting to groan a little bit in the back corner of the comms room and perhaps it can’t be all that difficult right, your users got used to normal calling in Teams during all this COVID malarkey?

In this session I will cover how you can approach adding Telephony into your Teams deployment. We will look at what the choices and decision points are between Calling Plans and Direct Routing, as well as covering the different varieties of Direct Routing available. We will cover how to approach a voice migration project and what sort of things you need to consider in order to have a successful deployment and happy users…


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Ben Lee
Ben is the Microsoft Technology Lead at LoopUp where he is helping them build out a best-in-class Direct Routing as a service offering. He has been immersed in the Microsoft UC world for over the 10 years with hands on experience of everything from gateways to phones and all that sits between! More recently, as the industry has moved beyond deploying servers towards a cloud-first strategy, he has stepped into a more strategic role helping organisations understand their needs and navigating the options available.
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