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How WFH has changed and raised the importance for Voice Analytics

Track: Business Voice
Level: 200 - Learner

UC & Voice Analytics have become increasingly important in the new way we work and collaborate. The ability to analyse SIP channels from a rating and usage perspective, to understand ‘cradle to grave’ call flow, device management, not to mention company call/data reporting compliance and detailed SBC information all lead to an efficient and optimised UC strategy.


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Ian Lindsay
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