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Stop 5 top objections to Teams from even happening, then create a super-charged user community with a Learning-Hub in Teams.

Track: Adoption
Level: 100 - Beginner

These practical examples are the exact techniques used during an awarding-winning Smarter Working program for a UK government department. The Teams rollout was successful, popular and over 1000 users (1 in 8 staff) chose to engage in a Teams Learning Hub which spanned Microsoft 365 applications.

I will show you how to crush the top 5 objections before they even happen. The first 2 present themselves during initial training, the next 3 appear as users begin to use Teams. Use these suggestions as part of your initial training, or if you have already rolled Teams out, turn them into bite-sized sessions to get colleagues back on track with Teams:

  1. “I don’t understand how Teams fits in and when should I use it”
  2. “It’s just another place I have to check!”
  3. “I can never find anything in Teams”
  4. “I can’t keep track of chats”
  5. “The notifications are overwhelming”


Finally, we create a Microsoft 365 Learning Hub in Teams, initially nurtured by you and your team, when owned by, and taken to the next level by the community.


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Mark Thompson
Freelance Microsoft 365 and Teams lead trainer, mainly working with The Inform Team in the UK. I also tweet hand-picked 365 updates almost daily and publish a weekly video, podcast and blog round-up…it’s all about the ‘user end’ of Microsoft 365.
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