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Talk to your customers using web chat in Microsoft Teams

Track: Advanced Technology
Level: 400 - Expert

Talk to your customers in Microsoft Teams

Wouldn’t it be great to to be able to support and to speak with your customers via chat within Teams? In this technical session, I will show you how you can!

Using all-Microsoft technology, this session will demonstrate how you can have a customer-facing website with web chat user able to communicate with agents in a Teams channel.

This session will break down how the technology works together and how you can implement it in your own solution.


You can download the presentation for this session below once the Speaker has uploaded it

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Lee Ford
Lee is a geek at heart. He has been invited to speak at many events and loves to talk and explain tech to anyone that will listen! With almost 20 years experience in technology with the vast majority of this time in the Microsoft world. Today, he is primarily focuses on helping organisations make the most of Microsoft Teams, including designing and developing solutions to meet customer requirements. He loves working with technology such as Graph API, Azure, PowerShell and Power Platform.
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