Exclusive Media Partner

End to End Voice in Microsoft Teams

May 11th - 12:00 - 15:30 BST

Objectives

Why you should attend?

This event is all about Microsoft Teams Enterprise Voice workloads and more importantly aimed at providing you with the knowledge and awareness of what is available from a feature perspective and how to deploy them in your organisation or on behalf of your customers.

This event is technical and for those with some working knowledge of Microsoft Teams voice workloads looking to enhance their skills and knowledge in this area.

The content level is pitched at between Level 200 and 300 on the standard Microsoft session difficulty assessment.

What's On?

Our carefully designed agenda takes you on a voice journey where you will learn from other people’s experiences, best practices and methodologies. By the end of this event you’ll be more prepared and better equipped to take on your next Teams voice project.

1210

What's New in Teams Voice & How to Use Them in Your Deployments

Microsoft Spring Ignite 2021 announced the release of the biggest voice feature payload for quite some time. From Operator Connect to Voice Enabled Channels, External Transfer and more!  

Come to this session to find out more about these features and how you can use them in your future designs and implementations to bring rich voice services to your organisation or customers. 

Eric Marsi

UC Engineer, T2M Works

1240

How to Match Business Requirements to the Right Teams Voice Solution

Perhaps the most complicated part of deploying Teams Voice is extracting the business requirements from the right organisation stakeholders and matching them to the most appropriate calling solution for them.  

Some might be clear cut, simple dial tone requirements, while others have multiple layers of integration with different business units over many timezones  

In this session we look at the building blocks of successful business profiling and understand the critical importance of feature mapping and pressure testing before implementation.  

Torren Manson

Principal Consultant, MCM

BREAK TIME

Chat with fellow attendees about your experiences or catch up with work stuff for before the next sessions

1340

Microsoft Teams Devices (Phones and Displays) for Personal Use

In the new hybrid work environment, we have Teams devices that caters to every user’s space and workstyle. These devices are purpose-built Teams solutions that enhance customers’ calling and meeting experiences. In this session, I will be covering information about the wide portfolio of our devices, and also new features that will be available for tenant administrators via the Teams Admin Center.

Kruthika Ponnusamy

Snr Product Manager, Microsoft

1410

How to Manage Teams Voice at a Global Scale

The last 18 months has been all about getting people into the cloud to use voice quickly and worry about management later. We finally have time to look at robust voice management in Teams.  

How do you manage user MACDs or a myriad of SBCs and calling solutions?  

In this session we cover the basic operational management requirements along with the tools available within Teams and its partner ecosystem that help make the voice admin’s life easier.  

Anthony Caragol

Principal Consultant, BDO Digital

BREAK TIME

Chat with fellow attendees about your experiences or catch up with work stuff for before the next sessions

1500

Voice Enabled Channels - A Simple Contact Centre Solution

Microsoft announced the preview of Voice Enabled Channels at Spring Ignite 2021. This allows the already available Call Queues to hunt agents within a Teams Channel.   

This is a truly awesome feature that can enable organisations to build simple workflows and customer service engagement without the need to invest in third party solutions.  

In this session, you will learn what you can achieve with voice enabled channels and what differentiates them from the powerful third party solutions on the market.  

David Chomca

Voice Engineer, HeidelbergCement

1530

Azure Communication Services - What You Can Do

Last summer, Microsoft released Azure Communication Services, a platform hosted in Azure that uses the same set of communication tools as Microsoft Teams. ACS allows creators to build their own communication applications and integrate them into business workflows, including Teams.  

In this session, Tom Morgan gives an introduction to Azure Communication Services, why you should be investigating it for your own customer interactions and how to get started building your own enhanced communication workflows with little to no code. 

Tom Morgan

Principal Consultant, Modality Systems

Pre-Order Your Commsverse 2021 Conference Tickets!

Commsverse 2021 will be at Mercedes-Benz World, UK on 29th & 30th June. This is our flagship exhibition and conference dedicated to all things Microsoft Teams. We are now taking pre-orders on attendee tickets with no obligation or commitment to purchase. Secure your ticket today and choose to pay later

Attendee Tickets are £59.00 per person. For full event details

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